Example 360° Survey2019-03-07T15:49:19+02:00

Managers need to distinguish information as interesting or actionable; interesting information in the form of anecdotal observations can help identify cursory opportunities or challenges, but the valuable information that will allow a manager to make sound, actionable decisions is best gleaned from quantifiable metrics.

Stephanie (Friedman) Wycoff, Chapter 11 Strategic Winery Tourism and Management
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