We know OUR people better than any other.

“Exceeding expectations requires preparedness and the more a manager can do to know the customers…the better (the winery) will be positioned to deliver a world-class experience resulting in happy customers and financial gains for the winery.”

Imagine…receiving continuous delivery of customer feedback, INSIGHTS, new qualified email addresses, new followers & photos…

Cool, right?

We are Customer ENGAGEMENT experts.  This is what we do.

We can help you do it like nobody else!  (Yup, we said it…)

If your strategy list includes:

  • Customers think of you more often.
  • Customers feel more connected to your brand.
  • You fit your customer experience to exceed expectations.
  • You increase VALUE & customers happily spend more with you.
  • You increase profitability (in total and per customer).

                                                               …then we can help.

We use these tools:

Delivering YOUR Voice of Customer

360° INSIGHTS

  • Provides a complete picture of how YOUR customers experience your business.

360° INSIGHTS

Focus on…

  • Understand in depth your customer’s view of PRICING, SERVICE, WINE CLUB

Focus on…

Quick WINS…

  • Quick tools that grab emails and serve specific purposes:  EVENTHOTLINE

Quick WINS

Gain:

  • Top of MIND placement
  • Engagement
  • Actionable INSIGHTS
  • Candid comments (eWOM)
  • Email addresses
  • Photos you can use
  • Resolution items

It works like this:

Process

International Wine Customer SNAPSHOT

Are you interested to investigate: “Influencing factors for the wine purchasing decision”?

Do you have at least 1,000 followers or addresses on your email list?

Sign-up HERE

Read the Project Description

Ready to talk?

* indicates required

Or skip the silly form…

Kristofer SPERRY

kristofer@swsi.info

1.812.720.9606 US

49.0176.8747.3151 DE

Stephen MENKE

stephen@swsi.info

1.217.721.4307 US

(WhatsApp reaches us too.)

“Check out what my friend Kristofer has been working on.  Being that I work with data everyday, it is a very powerful tool that can be used in so many ways!”

Will Stolincy, ComDoc
Young Secrets