“Exceeding expectations requires preparedness and the more a manager can do to know the customers…the better (the winery) will be positioned to deliver a world-class experience resulting in happy customers and financial gains for the winery.”
Imagine…receiving continuous delivery of customer feedback, INSIGHTS, new qualified email addresses, new followers & photos…
We are Customer ENGAGEMENT experts. This is what we do.
We can help you do it like nobody else! (Yup, we said it…)
If your strategy list includes:
- Customers think of you more often.
- Customers feel more connected to your brand.
- You fit your customer experience to exceed expectations.
- You increase VALUE & customers happily spend more with you.
- You increase profitability (in total and per customer).
…then we can help.
We use these tools:
Provides a complete picture of how YOUR customers experience your business.
Understand in depth your customer’s view of PRICING, SERVICE, WINE CLUB
- Top of MIND placement
- Actionable INSIGHTS
- Candid comments (eWOM)
- Email addresses
- Photos you can use
- Resolution items
It works like this:
“Check out what my friend Kristofer has been working on. Being that I work with data everyday, it is a very powerful tool that can be used in so many ways!”